Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to koeedauto@gmail.com.
- All
- Orders & Payment
- Shipping & Delivery
- Orders & Payment
- Returns & Warranty
- Product & Fitment
- Contact Us
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders & Payment
Yes it will be
If you need to change or cancel your order, please contact us within 24 hours of placing your order (or confirm the time, e.g., before shipment). Once the package is shipped, we will not be able to intercept or modify the order information. Contact us: WhatsApp: (86)13160673215 or Email: koeedauto@gmail.com
No, you can choose to check out as a guest. However, we recommend registering an account to view your order history and receive exclusive offers.
Yes, we will assist you to install the template if needed
Shipping & Delivery
Yes! We are proud to offer Free Worldwide Shipping on all orders. No minimum purchase is required. No matter where you are, we will deliver the parts to your doorstep for free.
We ship globally to almost every country and region in the world.
Processing Time: Orders are typically processed and packed within 1-3 business days. Shipping Time: Since we offer free international shipping, delivery times usually range from 7 to 20 business days depending on your destination and customs clearance speed. North America: 7-15 business days Europe: 10-18 business days Rest of the World: 15-25 business days
Our free shipping covers the transportation cost. However, international orders may be subject to import taxes, duties, and customs fees levied by your country’s customs department upon arrival. These fees are the responsibility of the recipient.
Orders & Payment
We accept all major credit cards (Visa, Mastercard, American Express) and secure digital wallets like Apple Pay, Google Pay, and Shop Pay.
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us within 12 hours of placing it. Once the package has been dispatched, we cannot change the shipping address or cancel the order.
Returns & Warranty
Yes, absolutely. We stand behind the quality of our parts. All purchases come with a 1-Year Warranty. If you encounter any defects or quality issues within one year of purchase, please contact us for a replacement or solution.
We offer a 30-Day Return Policy. If you are not satisfied with your purchase, you may return the item within 30 days of receiving it. The item must be unused, in its original packaging, and in the same condition that you received it. Please contact our support team at koeedauto@gmail.com before returning any items to get the correct return address.
Product & Fitment
To ensure the correct fitment, we highly recommend checking the OEM Part Number on your original unit and comparing it with the number listed on our product page. If you are unsure, please email us or WhatsApp us with your car's VIN (Vehicle Identification Number), and our technicians will double-check it for you.
Contact Us
We offer 24/7 customer support. You can reach us via: Email: koeedauto@gmail.com WhatsApp: (86) 13160673215 Live Chat: Click the chat button on the bottom right of our website.